Cambridge Health Alliance
Ambulatory Project Manager, Patient-Centered Medical Home (PCMH) Development
The Ambulatory Project Manager oversees project timelines, deliverables, and coordination of project team members for assigned initiatives within the Ambulatory Department. The Project Manager uses project management tools and methodology to keep projects moving forward, to manage and execute the project timelines and work plans, and anticipates potential barriers to the success of the project teams. The Project Manager uses effective coaching and capacity building techniques in order to ensure the sustainability of assigned projects.
Under the direction of the Vice President for Patient-Centered Medical Home (PCMH) Development, and in collaboration with the Ambulatory Leadership Team, the Project Manager for PCMH Development will provide project management, site-based coaching, and analytic and technical support to high priority initiatives that promote the PCMH model at Cambridge Health Alliance.
1. Oversees projects and logistics, including reports and other deliverables, associated with PCMH collaboratives and demonstrations initiatives.
2. Communicates regularly with PCMH and Ambulatory Leadership team about PCMH development goals, progress and barriers.
3. Leads and facilitates the application process for NCQA recognition for PCMH.
4. Serves as improvement advisor to site-based teams undergoing transformation initiatives, using proven quality improvement methodologies.
5. Helps to build the internal capacity of a practice to engage in data-driven change.
6. Collaborates with key stakeholders and partners within CHA, including IT, Clinical Departments, and Performance Improvement, to ensure that the deliverables and milestones of PCMH development are achieved.
1. Demonstrated skills as change agent, self-starter and team player
2. Exceptional interpersonal skills, including the ability to develop and maintain relationships with providers, staff, management, etc.
3. Ability to lead and manage transformational change processes, including the ability to manage ambiguity and to coach others through change
4. Strong, demonstrated organizational skills, attention to detail, and project management capability
5. Ability to interface with multiple teams throughout the organization in a collaborative and effective way
6. Ability to use data effectively to drive performance
7. Ability to problem solve and respond to opportunities and issues as they arise in a collaborative and effective way
8. Ability to run effective meetings; excellent oral and written communication skills
9. Ability to educate, inspire and engage others in improvement work
Educational background and qualifications: Masters degree in management, public health or equivalent strongly preferred; 5 years experience or more in project management of complex processes and teams, including consulting/coaching; experience with quality and performance approaches, including the Model for Improvement and Lean Six Sigma.