Clin Admin Support Specialist - Breast Oncology

Dana-Farber Cancer Institute
Boston

Job Description

Job ID: 22793
Date Posted: 08/02/2012
Location: Yawkey Center for Cancer Care
Job Family: Administration
Full/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt

Job Summary:

Located in Boston, Dana Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

The Division of Women's Cancer-Breast Onoclogy Center is currently recruiting for a Clinical Admin Support Specialist. This position is responsible for all aspects of patient schedulingin accordance withscheduling guidelines.This positionrequires superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards.The Clinical Admin Support Specialist is assigned to work with a clinical practitioner group consisting of physicians, physicians assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Clinical Administrative Support Specialist, underthe direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients. Additionally, this position will:

• Obtains detailed clinical informationby telephone or electronically.
• May provide basic information regarding the need for insurance referral(s).
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Serves as a liaison between patient/family/provider.
• Resolves issues directly or ensures appropriate management of call by others.
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
• May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.
• May be responsible for coordinating scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials.
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.
• Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
• Prepares open and close provider schedules and handles daily schedule changes.
• Conduct slide submission as needed.
• Performs past-pending reconciliations.
• Enters data into patient care related databases.
• Prepares disease specific reports as needed.
• Prepares complex documents, patient letter requests, processes disability forms, prescription plan refill processing or other patient care forms.
• May be required to perform other duties as required by the clinical practice support team.

Job Qualifications:

The candidate for the Clinical Administrative Support Specialist position will have an Associates degree and/or 2-4 years equivalent experience required.Bachelors degree preferred. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred.

The candidate will have a strong ability to multi-task and function as an integral member of the Breast Oncology team.Excellent verbal and written communication skills required. Excellent computer, customer service and problem solving skills required. Demonstrated ability to carry out complex scheduling as required.Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient schedulingand other needs.

This position entailspatient contact and communication.Methods of contact are via telephone, written letter or email. This position requires the candidate to beable to operate a computer, keyboard and standard office equipment required.While performing the duties of this job, the employee is occasionally required to stand; sit; walk; use hands to handle objects and office supplies; reach with hands and arms.

Schedule:

SCHEDULE:

Full-time, 40 hour/week.

Hours: 8:30AM - 5:00PM

Employment Type

Full-Time

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