Clin Admin Support Specialist

Job Description

Job ID: 22606
Date Posted: 06/10/2012
Location: 450 Brookline Ave
Job Family: Administration
Full/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt

Job Summary:

Located in Boston, Dana Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrows physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

This position is responsible for all aspects of new patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physicians assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers, and other administrative staff, the individual in this position will play a critical role in facilitating all aspects of patient care.

Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients.
Obtains detailed clinical information face-to-face, by telephone or electronically.
May provide basic information regarding the need for insurance referral(s).
Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
Performs independent patient and outside provider call triaging and assists in directing patient flow.
Serves as a liaison between patient/family/provider.
Resolves issues directly or ensures appropriate management of call by others.
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
May be required to perform other duties as required by the clinical practice support team.
May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.
May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials.
Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
Prepares open and close provider schedules and handles daily schedule changes.
Conduct pathology slide submission and follow-up for all new patients.
Enters data into patient care related databases.
May be responsible for mini-registrations, insurance verification and clinical intake for new patients.
May be required to perform other duties as required by the clinical practice support team.
Prepares disease specific reports as needed.
Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.
Responsible for ensuring appropriate coverage in the absence of staff.

Responsibilities Specific to Satellite Centers.

Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or other outside entities and coordinating 2^nd opinion physicians, specialists, dieticians, etc.
Ensures the completion of prior authorizations for radiology testing and authorizations for outside ancillary services.
Manage all incoming referrals; provide appointment setting and coordination of medical records.
Manage all patient payment information (i.e. co-pays) and reconcile records.
Triage all incoming phone calls.
Offer financial counseling to all new patients and collaborate with main campus and local entities.
Evaluate high risk patients and directs the team appropriately.
May navigate new patients and educate them about all available services.
Coordinate care with main campus and facilitate appointments. Track referrals and generate reports to evaluate with entities are sending patients.
Understand and utilize IDX.

Job Qualifications:

Bachelors degree. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred.

Clinical Administrative Support Specialist will require excellent customer service and computer skills with proficiency in a Windows environment with well-developed critical thinking skills required.

Ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Excellent computer, customer service and problem solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.

This position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services.

Schedule:

M-F, 9a-5:30p

Employment Type

Full-Time

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