Clin Admin Support Specialist - BOC Research

Job Description

Job ID: 22710
Date Posted: 07/09/2012
Location: Yawkey Center for Cancer Care
Job Family: Administration
Full/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt

Job Summary:

Located in Boston, Dana Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrows physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals

This person will be primarily responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials.
Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.
Under the direction of the clinical research manager and the director of clinical business operations, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients.
Obtains detailed clinical information face-to-face, by telephone or electronically.
May provide basic information regarding the need for insurance referral(s).
Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
Performs independent patient and outside provider call triaging
Serves as a liaison between patient/family/provider.
Resolves issues directly or ensures appropriate management of call by others.
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
May be required to perform other duties as required by the clinical practice support team.
May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.
Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
Prepares open and close provider schedules and handles daily schedule changes.
Conduct slide submission as needed.
Performs past-pending reconciliations.
Enters data into patient care related databases.
May be responsible for mini-registrations, insurance verification and clinical intake for new patients.
May be required to perform other duties as required by the clinical practice support team.
Prepares new patient report for new patient conference as needed.
Prepares disease specific reports as needed.

Job Qualifications:

Associate’s degree and/or 2-4 years equivalent experience required. Bachelor’s degree preferred. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred.

Schedule:

Monday to Friday

8:30am - 5pm

Employment Type

Full-Time

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