Clin Admin Support Specialist (record specialist)

Dana-Farber Cancer Institute
Boston

Job Description

Job ID: 22893
Date Posted: 09/05/2012
Location: 44 Binney St, Boston
Job Family: Administration
Full/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt

Job Summary

Located in Boston, Dana Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow’s physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Dana-Farber Cancer Institute is an Affirmation Action/Equal Opportunity Employer - committed to diversity and inclusion in our workforce.

GENERAL SUMMARY:

This position is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines.  Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards.  Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Clinical Administrative Support Specialist: 

• In addition to those duties listed under the Clinical Administrative Support Associate; the following tasks may be included:  
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.   
• Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
• Prepares open and close provider schedules and handles daily schedule changes.
• Conduct slide submission as needed.
• Performs past-pending reconciliations.
• Enters data into patient care related databases.
• May be responsible for mini-registrations, insurance verification and clinical intake for new patients.
• May be required to perform other duties as required by the clinical practice support team.
• Prepares new patient report for new patient conference as needed.
• Prepares disease specific reports as needed.