Dana-Farber Cancer Institute
Located in Boston, Dana Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow’s physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
This position will be responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician¿s assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.
Under the direction of the clinical practice support management team, completes patient appointment scheduling ranging in complexity from one physician appointment to multiple care provider and ancillary appointments in accordance with department scheduling guidelines for new and/or existing patients.
Responsible for the coordinatoin of scheduling of appointments within the procedure suite.
Performs front desk check-in and check-out functions
May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.
Resonsible for administrative duties as assigned.
Associates degree and/or 0-2 years equivalent experience; Bachelors preferred. Experience working in a customer service setting,
Monday - Friday 930 a.m. - 6 p.m.