Located in Boston, Dana Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow’s physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Under the direction of the GI management team, provides new patient appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients.
Obtains detailed clinical information and medical records face-to-face, by telephone or electronically.
May provide basic information regarding the need for insurance referral(s).
Provides general disease or GI program-specific information to callers/patients within the scope of knowledge and authority.
Performs independent patient and outside provider call triaging and assists in directing patient flow.
Serves as a liaison between patient/family/provider.
Resolves issues directly or ensures appropriate management of call by others.
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
May provide general administrative support and coordination for all aspects of patient care for new patients, including filing, document preparation, data entry, telephone support, etc.
Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
Prepares open and close provider schedules and handles daily schedule changes.
Enters data into patient care related databases.
Responsible for mini-registrations, insurance verification and clinical intake for new patients.
Prepares new patient report for new patient conference as needed.
Prepares disease specific reports as needed.
May be required to perform other duties as required by the clinical practice support team.
Responsibilities Specific to Satellite Centers.
Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or other outside entities and coordinating 2nd opinion physicians, specialists, dieticians, etc.
Manage all incoming referrals; provide appointment setting and coordination of medical records.
Triage all incoming phone calls.
Offer financial counseling to all new patients and collaborate with main campus and local entities.
Evaluate high risk patients and directs the team appropriately.
May navigate new patients and educate them about all available services.
Coordinate care with main campus and facilitate appointments. Track referrals and generate reports to evaluate with entities are sending patients.
Understand and utilize IDX.
Dana-Farber Cancer Institute is an Affirmation Action/Equal Opportunity Employer - committed to diversity and inclusion in our workforce.
Associate's degree and/or 2-4 years equivalent experience required. Bachelor's degree preferred. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred.
Ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Excellent computer, customer service and problem solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.