Clin Admin Support Specialist - Centralized Back Office/Protocol Scheduler

Dana-Farber Cancer Institute
Boston

Job Description

Job ID: 22877
Date Posted: 08/24/2012
Location: Galleria
Job Family: Administration
Full/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt

Job Summary

Located in Boston, Dana Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow’s physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Ability to multi-task and function as an integral member of the team.  Excellent verbal and written communication skills required.  Excellent computer, customer service and problem solving skills required.  Demonstrated ability to carry out complex scheduling as required.  Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed

GENERAL SUMMARY:

This position is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines.  Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards.  Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

PRIMARY DUTIES AND RESPONSIBILITIES:

Clinical Administrative Support Specialist: 

• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials.
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.   
• Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
• Prepares open and close provider schedules and handles daily schedule changes.
• Conduct slide submission as needed.
• Performs past-pending reconciliations.
• Enters data into patient care related databases.
• May be responsible for mini-registrations, insurance verification and clinical intake for new patients.
• May be required to perform other duties as required by the clinical practice support team.
• Prepares new patient report for new patient conference as needed.
• Prepares disease specific reports as needed.
• Prepares complex documents, processes disability forms, prescription plan refill processing or other patient care forms.
• May review protocol documents and generate scheduling templates for all protocols and necessary revisions for protocol amendments.
• Arranges clinical conferences and travel arrangements as necessary.
• Prepares clinical conference presentations under direction of presenter as needed.