Identifies and generate reports for all patients who have delivered newborns the previous day. Maintain an in-depth knowledge of Massachusetts State mandated rules and regulations governing the preparation of birth certificates and paternity acknowledgments. Utilize independent judgement in dail decision-making practices. Demonstrates the capacity to provide empathy and to use tact in different interpersonal situations. Prioritize the daily operation of the Birth Registration department in order to provide optimal, timely services to our customers. Give attention to detail and is able to manipulate daily utilizing computer equipment.
Identifies patients who have delivered newborns the previous day. Compile and assemble a variety of reports containing legal, clinical and statistical information. Prioritize work plans and coordinate resources necessary to complete the birth certificate registration Process.
Telephonic interviewing of patients. Explaining complex rules and regulations governing birth certificates registration. These rules and regulations set by the Department of Vital Records and statistic may include paternity acknowledgements, affidavits of non-paternity and federal documents.
Following Massachusetts State mandated guidelines interprets data provided by patients and clinicians. This data includes educational and clinical background, prenatal behavior patterns and ethnic origins.
Identify and prepare legal affidavits and notification letters for appropriate patients. Acts as Notary Public witnessing signatures and certifying legal documents.
Coordinates availability of specific interpreters for patients with language barriers. Works collaboratively with nursing staff and social services to ensure patients needs are met.
Required Qualifications:High School diploma or GED required.
0-1 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally