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Environmental Services - Supervisor

Beth Israel Deaconess Medical Center
Boston

Job Description

Supervises and coordinates the housekeeping department in order to maintain the facility in a clean and orderly condition. Assures that all housekeeping procedures, applicable laws, government regulations, and policies and procedures of the department and facility are succesfuly achieved.

Essential Responsibilities:

Assists in plans for improving work methods and schedules. Helps to direct training programs and demonstrates new equipment and methods and provides on-the-job training
Monitors and inspects employees work performance to ensure standards are maintained. Assigns and distributes work to staff. Establishes and coordinates employee work schedule to assure necessary staff coverage.
Works closely with nursing staff to ensure that requests are processed on a timely and accurate basis.
Assists in the supervisory function of linen distribution and collection.
Resolves complaints as required, reports and seeks guidance from the Operations Manager.
Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None

Required Qualifications:

High School diploma or GED required. Bachelor's degree preferred.
3-5 years related work experience required and 1-3 years supervisory/management experience required
Demonstrated experience communicating with direct reports and employees from at all levels of an organization.
Strong attention to detail regarding housekeeping.
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:
Strong customer service and communications skills.
Bi-lingual proficiency in Spanish or Haitian Creole a plus

Competencies:
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

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