Health Information Management Specialist

Mass. Eye and Ear Infirmary

Job Description


Coordinates and actively participates in the daily assigned duties of the department to ensure timely delivery and quality of information throughout Mass. Eye and Ear. The Health Information Management Specialist maintains integrity of the Master Patient Index in the Epic system; tracks external audit requests and ensures accurate documentation is extracted from Epic. Responsible for maintaining up-to-date knowledge of all State/Federal laws along with Mass. Eye and Ear policies and procedures pertaining to Privacy, Health Information, and the release of Protected Health Information (PHI).


Continuously monitors the timeliness and completeness of the medical record, Epic HIM application and deficiency reports, and department workflows to identify problems and potential solutions (especially related to errors and privacy issues)

Communicates and works with outsourced Release of Information (ROI) vendor, Revenue Cycle Directors, Clinic Directors, Director of Patient Access, Privacy Specialist and Compliance auditors and others to solve problems; finds solutions and implements changes to increase productivity and department efficiency

Serves as a liaison to the clinical areas for requests and concerns for medical record information assuring optimal availability of medical records for patient care, and researches Epic HIM questions

Coordinates and tracks all external audits, i.e. Government and Commercial payers, requests from Mass Health or Department of Public Health (DPH), and Research data. Works to ensure the appropriate documentation is extracted according to the audit request (works with Compliance Department on processing Medicare audits)

Works with Patient Access staff to make appropriate demographic updates and ensure the patient data elements are correct

Ensures the integrity of the Enterprise Master Patient Index (EMPI): runs daily MEE Epic reports on potential duplicates, assists with correcting erroneous data entry, and works with Partners EMPI team to consolidate duplicate medical record numbers

Researches required data elements for deceased patients

Assists with maintaining and updating departmental policies

Interfaces activities with contracted record storage company to ensure good communication, timely and quality service. Ensures cost containment by requesting all medical records from offsite storage according to the Iron Mountain contractual agreement

Maintains storage of paper records and coordinates medical record purges and assesses ongoing need for retention of paper charts

Assures and monitors the timely completion of daily medical record activities, including retrieval and delivery of records 72 hours prior to scheduled patient visit

Collaborate with ROI vendor to assist in providing appropriate orientation and training to vendor staff

Assess adequacy of documentation and queries physicians and other healthcare providers to obtain additional medical record documentation or to clarify documentation to ensure accurate and appropriate records.

Evaluates and recommends maintenance, improvements or elimination of departmental practices in order to improve efficiency and effectiveness

Collaborates with outsourced ROI vendor and may at times: Answers telephone requests, locates medical records and all loose material; assures the medical record is complete prior to sending out to the department and to ensure ROI workflow completeness

Ensures that all health information management practices meet Joint Commission, HIPAA, and related requirements



RHIA or RHIT certification preferred

Experience with hospital outpatient coding, documentation, or billing a plus

Certified Professional Coder (CPC) a plus

3 Years’ experience in health information

Excellent customer service skills

Strong interpersonal and leadership skills

Strong communication and writing skills

Employment Type


Contact Information

Please apply online at http://p.rfer.us/MEEIhBa25.