Help Desk Specialist

Melrose-Wakefield Hospital

Job Description

This position provides end user support on a variety of hardware platforms and software applications for a multi site organization. Track and monitor problems to ensure a timely resolution. Answers Service Desk calls in a courteous friendly and knowledgeable manner. Retrieves call from Voice Mail. Calls end-user to assist if assistance is needed. Creates task as appropriate. Utilize Remote Management software to remotely install software, setup printers and assist customers with problems.

Utilizing Task management software, track work orders and monitor problems to insure a timely resolution. Provides audio-visual technical and hands on support as needed. Provides first level training for supported applications. Identifies researches and resolves technical problems.

Schedule may vary due to special needs and/or projects. Qualified candidate will have a high school diploma or equivalent and a minimum 2 years of experience in the field or a related field preferably in the healthcare industry.

Employment Type

Full time


Day shift