Coordinates, facilitates, and supervises the practice support staff, daily operations and administrative functions of a hospital-based, community-based, or private-based ambulatory care practice or inpatient nursing unit with commitment to providing the highest quality of service to patients.
Supervises support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards. Plans, organizes and oversees work schedules and assignments of support staff to meet operational needs. Coordinates coverage for absences, meal breaks, training and vacations.
Facilitates patient flow through the unit or practice. Responsible for ensuring the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests. Assist providers and ensure availability of needed supplies.
Implements processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry. Works with the practice/nurse/administrative managers to develop office orientation procedures and protocols.
Implements relevant information systems such as managed care, ensuring accuracy of data input and patient appointments. Provides feedback regarding improvements and changes to systems. Ensures that staff's training needs are met.
Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency. Coordinates regular skills development sessions for support staff.
Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None
Assists in planning, monitoring and/or managing budget in functional area of department.
Required Qualifications:High School diploma or GED required. Bachelor's degree preferred.
3-5 years related work experience required and 0-1 years supervisory/management experience required
Bachelor's degree strongly preferred.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally