Sisters of Providence Health System
JOB SUMMARY: Directs operations of the Booking office to contribute to the mission and goals of Mercy Medical Center. Provides guidance to all Physician offices to maintain OR schedule and cases for surgery.
PRIMARY JOB RESPONSIBILITIES AND DUTIES:
Answers all incoming phone calls in a professional, courteous, and timely manner.
Responsible for scheduling surgeries according to block time utilization and accommodating those physicians that do not have block time.
Knowledge of medical terminology, anatomy, and surgical procedures along with an understanding of anesthetics needed to support surgical procedures.
Able to differentiate between open and laparoscopic surgeries.
Understanding of what equipment, conflict of, and/or implants that are needed to schedule for each specific case along with accurate timeline allotted for each procedure and surgeon.
Able to identify all case specialty needs and concerns.
Prepares slips for eye lenses and enters in computer to enable OR staff to pull specific implants.
Understands each surgeons procedure and the support needed for such specialties.
Receives and inputs the surgeons office faxes for booking of procedures and returns them within 24 hours.
Has knowledge of procedure codes for each case.
Ensures the OR schedule is faxed daily to multiple departments.
Confirms cases daily to identify correct data, including date, time, and specific procedure, anesthesia type, and special equipment requests.
Schedules pre-admission testing for all surgical patients as needed.
Able to multitask and prioritize the needs of the surgeons offices.
Covers various assignments and clerical support of all peri operative services.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Work requires the knowledge normally acquired through achieving a High School diploma or GED.
Proficient knowledge of Medical Terminology required. Requires a good understanding of surgical procedures.
Requires excellent computer knowledge and skills particularly in programs such as Meditech, Outlook and Lawson.
Excellent organizational, problem solving and interpersonal skills required.
Requires prolonged sitting with some eye or ear strain due to consistent computer use.
A few unpleasant conditions routinely present, i.e., cramped working space, drafty area, poor lighting, inadequate equipment or furnishing.
Reports to the Financial Supervisor of Peri Operative Service.
Has no responsibility for the direct supervision of any employees.