UMass Memorial Medical Center
Provides patient care by assisting with the implementation of care plans. Takes and records vital signs such as blood pressures, temperatures, height, weight, etc. Performs EKGs, assists physician and others with clinical procedures such as urine cultures, pregnancy tests, throat cultures, etc. Draws blood. Performs a variety of clerical functions to support office functions.
Knowledge of office and laboratory procedures required. High School diploma or equivalent required, plus completion of accredited program in Medical Office Assisting (MOA) at an accredited school. Certification is required and must be maintained. Minimum of three years of relevant experience is preferred.
Provides patient care. Assesses health status, implements care plans, documents interventions and evaluates patient progress following standard procedures.
Coordinates patient flow and prepares patient for examination. Takes and records vital signs and EKG's. Documents intake assessment. Assists physician and others in clinical procedures as required or directed. Performs other basic clinical procedures such as venipuncture. Prepares, documents and administers non-intravenous injections as directed.
Performs basic office laboratory procedures such as urinalysis, urine culture, hematocrit, sed rate, monospot, pregnancy tests, throat cultures and related procedures. Draws blood as required or directed.
Triages medical calls as per office protocol. Returns patient calls and documents in patient record as required or directed. Calls prescription and refills as directed. Document prescription calls.
Reviews laboratory results. Ensures abnormal results are brought to the attention of the physicians and others as appropriate.
Maintains records, reports, logs and other statistical information as required or directed.
Performs a variety of clerical duties such as typing, filing, scheduling appointments, making phone call and related duties as required or directed.
Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients.
Issues and verifies patients managed care referral.
Registers patients for each patient visit, utilizing computer-based registration/scheduling system.
Verifies patients insurance coverage and eligibility.
Collects co-payments from patients for visits, maintains records and makes daily cash deposit.
Batches daily encounter forms and relays/submits forms/information to billing office.
Maintains assigned office and/or clinical supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items. Follows up with personnel outside the medical office to expedite timely action and alleviate or report delays as appropriate.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, and seminars as required or directed.
Demonstrates use of quality improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.