Patient Services Representative

Beth Israel Deaconess Hospital - Milton

Job Description

Beth Israel Deaconess Hospital-Milton is committed to improving the health of our community by providing exceptional, personalized health care with dignity, compassion and respect.

Beth Israel Deaconess Hospital Milton is seeking a part-time, Patient Service Representative. The Patient Service Representative is responsible for obtaining accurate complete and factual information relative to the registration of patients for the purpose of legal records while maintaining patient confidentiality. This is a position of high customer service with patients and physicians both in person and by phone.

This position is 16 hours per pay period, every other weekend, Saturday and Sunday from 3:00pm-11:30pm


Obtains identification, appropriate signatures and/or copies of insurance cards.

Responsible for entering into computer accurate patient demographic information.

Verifies insurance eligibility and address verification when necessary with online verification systems.

Answers phones

Notifies Admitting or Nursing Supervisor with appropriate information for bedplacement of Admissions.

Reconcile charts

Collects copayments and reconfirms insurance and demographic information in the Emergency Room upon discharge.

Prepares accurate daily statistical and other reports as deemed necessary.

Required Qualifications:

High school diploma or equivalent
Prior hospital or physician office work experience in directly communicating and providing service to patients
Knowledge of, and experience working with, Third Party Insurance and Authorizations.
Excellent interpersonal and computer skills required.
Meditech experience preferred.
It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Employment Type

Regular Part Time