Float Patient Services Coordinator

Beth Israel Deaconess Hospital - Milton

Job Description

Beth Israel Deaconess Hospital-Milton is committed to improving the health of our community by providing exceptional, personalized health care with dignity, compassion and respect.

Beth Israel Deaconess Hospital Milton is seeking a Float Patient Services Coordinator. Under the general direction and reporting to the Practice Supervisor, the Float Patient Services Coordinator performs a wide variety of specific and specialized duties, using independent judgement, ingenuity and initiative. This role serves as a primary point of contact for patients and visitors in the Center for Specialty Care, Radiology Department, and Rehab Services providing excellent customer service through clear communication. Primary responsibility is for patient scheduling (appointments for all imaging, rehabilitation, employee health, medical or surgical clinic visits), registration and ancillary support services.

Duties and Responsibilities:
Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.

Receives faxes and phone call from referring offices for scheduling and returns scheduled appointments to the referring practice.

Perform scheduling of patients, check in, registration, and verification of demographic and fiscal information utilizing a computer system (i.e. CCC, Web OMR, Meditech Expanse).
Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepare schedules and other documents as needed in accordance with quality standards.

Inputs patient insurance and managed care plans, including prior authorizations, referrals, and precertification.

Collect copayments following standards for managing copayment processing. Direct patients as needed to next service area upon check in.

Collect patient record upon completion of visit. Schedules follow up appointments including related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs.

Monitor auto appointment reminder system.

Assisting patients and visitors entering, waiting, and leaving the exam area or other outpatient department. Escorts/directs patients to appropriate waiting and dressing area.


Min Education: High school diploma or GED required. Associates degree preferred

Min Experience: Minimum 2 years related work experience required.

The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

Employment Type

Regular Full Time