Cape Cod Healthcare

Job Description

Greets and promptly acknowledges patients presence in the waiting room.

Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup

Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID

Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
Maintain physician's daily appointment schedule and prepares charts for the following days schedule
Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time.
Processes cancellations and no show appointments, and notifies clinician of change in schedule

Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager

Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physicians referrals, etc.
Prepare associated forms such as requisitions or referral forms with review of any prep required.
Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
Refer patients with billing inquiries and/or payment questions to the billing office
Print and/or provide medical records information to outside agencies and physicians under established guidelines
Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
Maintains confidentiality regarding patient information in accordance to HIPAA regulations
Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes

Attends departmental meetings

Perform other work related duties and activities as assigned or requested

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACCs commitment to CARES: compassion, accountability, respect, excellence and service.


Ability to read, write and communicate in English at the level of a high school graduate
Knowledge of various insurance authorization/referral requirements
Strong communication and interpersonal skills
Experience of current office technology, proficient in computer office application Experience in an office setting with at least 1 year experience preferred
Medical Terminology knowledge preferred

Employment Type



18 Hrs, M-F, Rot Days, Occ Weekends & Holidays