Switchboard Operator

Beth Israel Deaconess Hospital - Plymouth

Job Description


Operates the telephone switchboard in a courteous manner and provides authorized information to callers as appropriate.

Operates paging system as required, signals hospital personnel for attendance of various medical and administrative sessions or functions as appropriate. Operates ringmaster and portable radios.

Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls.

Know disaster and emergency code protocols and procedures and respond according to established procedures

Monitors all alarm signals, cameras and notifies appropriate hospital personnel.

Answers emergency calls and dispatches the Public Safety Department

Arranges for telephone equipment emergency and repair service.

Records and witnesses death records and releases.

Maintains computerized physician on-call schedule on a daily basis.

Swaps out broken pagers and logs changes for Telecommunications Coordinator.

Responsible for covering sick calls on off shifts or when Lead Operator or Manager is unavailable, using staff list and going by seniority where applicable.

Off shifts to do additional clerical duties as required by Manager.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required

Previous switchboard or related experience preferred.

Excellent oral & communication skills required.

Previous hospital experience preferred.

Experience working with Microsoft Word and Microsoft Outlook for a variety of support functions.

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision

Must be able to work in a stressful environment and take appropriate action

High School Graduate or equivalency.

Employment Type

Per Diem

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