Cape Cod Healthcare
Develops and executes the strategic vision for system-wide Hospital Revenue Integrity functions within CCHCs Revenue Cycle organization. Provides leadership and oversight of key operational and financial decisions pertaining to all underlying functions. Functional areas that report to this position include Charge Description Master (CDM) maintenance, charge capture related functions and denials management process audit review. Responsible for defining efforts and focus areas to address denial root cause issues. Confirms that metrics are met, charge entry rates and accuracy rates are achieved to meet yearly revenue goals.
Lead the establishment and implementation of Key Performance Indicators (KPIs) for revenue integrity functions; ensure the implementation of action plans where performance is not meeting expectations; review KPI expectations annually and adjust appropriately; recognize areas of excellence.
Develop, implement, and oversee effective and consistent operational policies, processes, tools, and educational materials within all Revenue Integrity functional areas.
Oversee the operational performance of a system-wide, service line-based Charge Review program dedicated to identifying charge capture issues/improvement opportunities to minimize revenue leakage, through the use of technology enablers and proactive internal audits/reviews of charging practices.
Ensure that the CDM is compliant with regulatory and payer requirements and that all services provided have an established charging methodology.
Ensure Revenue Integrity employees across all functions comply with established policies, processes, and quality assurance programs.
Identify potential process improvements in charge capture functions, and lead the design and implementation as required.
Monitor and facilitate service level agreements (SLAs) between Revenue Integrity operations and other related functions within both Revenue Cycle and Clinical operations. This includes confirmation that charge review queues/requests are managed appropriately.
Build strong relationships and facilitate productive communication between key Revenue Cycle stakeholders, including peer leaders of Revenue Cycle services and core support departments (e.g., human resources, IT, finance).
Develop, implement, and manage efficient and effective operational policies, procedures, processes and performance monitoring across all revenue integrity functions.
Ensure audit of denial management processes occurs consistently and coordinate with peers across the revenue cycle organization, and with other related stakeholders, to identify trends and implement denial prevention/recovery programs.
Oversee, measure, and report ongoing financial and operation performance of Revenue Integrity and denial management across CCHC.
Support CCHC strategic initiatives that require involvement from revenue integrity functions as required.
Assess direct reports performance on a consistent basis and provide feedback to reward effective performance and enable proactive performance improvement steps to be taken.
Consistently provide service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospitals commitment to CARES: compassion, accountability, respect, excellence and service.
Bachelor's degree in Business Administration, Healthcare Management or related discipline and or equivalent experience.
Minimum of five to seven years of relevant experience with a track record of progressively responsible positions in a complex healthcare organization such as a multi-hospital system, large group practice or a major healthcare consulting firm preferred. Minimum of three to five years of supervisory/management experience.
Strong working knowledge of billing and collection processes and functions, charging processes and general revenue cycle management strategies, and industry best practices.
Thorough knowledge of metrics, analytics, and data synthesis in healthcare revenue integrity and revenue cycle management to identify trends, produce reliable forecasts and projections.
Strong analytical and critical-thinking, organizational, and business process optimization skills, with in-depth ability to develop and pursue goals, synthesize data to identify system vulnerabilities and develop and apply innovative solutions.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
An understanding of the psychology of complex corporate relationships, and an ability to influence within such an environment.
Excellent communication, leadership, delegation, and interpersonal skills.
Above average understanding of how, when, and to what extent different hospital departments relate to and communicate with one another.