The Nursing Supervisor has the administrative responsibility for the overall coordination of nursing services during an assigned off-shift, such as evenings, nights, week-ends and holidays. The Nursing Supervisor is responsible for ensuring the most efficient coordination patient placement and efficient patient flow, and is responsible for effectively communicating with appropriate Nurse Managers about issues that arise in their absence and for serving as an administrative, clinical and educational resource to the patient care staff.
Serves as the administrative authority responsible for the provision of quality nursing care and the smooth function of all nursing units on an assigned shift, working collaboratively with physicians, administrators and other patient care staff. Directs all bed management/flow activities.
Responsible for leading the bed management and appropriate, efficient bed placement. Actively manages patient flow to ensure reduced boarding time in ED.
Responsible for monitoring the quality of nursing services. Receives reports throughout the shift.
Performs rounds throughout the shift to assure efficient patient flow and high quality, safe patient care.
Addresses and resolves urgent concerns, patient and family complaints occurring during the shift; and notifies the appropriate Nurse Manager as necessary.
Coordinates the smooth transition of operations upon shift changes. Receives reports from the off-going Nurse Supervisor about patient and staffing concerns and provides a report to the on-coming Nurse supervisor.
Assures that proper staffing is in place. Coordinates efforts with the appropriate Nurse Managers to determine the optimal allocation of staff per shift on each unit. Reviews schedules, receives employee call-offs, replaces for absences for upcoming shifts, etc.
Provides advice and counsel to nursing staff for emergencies and in medical management, crisis and behavior management techniques.
Leads appropriate action in response to emergency situations. Coordinates with other functions, such as engineering, maintenance and security. Notifies Nursing Directors or Senior
Management in timely fashion when appropriate.
Maintains a current knowledge of trends and techniques in the field of nursing and specialized areas applicable to HealthAlliance-Clinton Hospital.
Directs staff response to emergencies, such as severe weather, fire, etc.
Notifies Nursing Managers of particular staff learning needs.
Assists Nursing Managers in completing performance evaluations for nurses on assigned shift.
Addresses urgent employee issues and administers appropriate personnel action in the event of urgent employee discipline problems.
Interacts with the electronic staffing and scheduling system.
Utilizes the electronic solutions including the time and attendance system, productivity reporting and acuity modules.
Coordinates the replenishment of supplies during the shift as necessary.
Participates in process improvement and system process improvement initiatives.
Functions as a resource to staff related to the electronic time and attendance system
Functions as a super-user for various systems including the electronic medical record.
Meets established productivity standards.
Facilitates and promotes the sharing of knowledge and content throughout departments.
Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.
The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.
Adheres to change control processes.
Participates in cross training to optimize department resources.
Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.
Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
Adheres to the Hospital Code of Conduct and Behavior Standards and dress code.
Complies with established environment of care/safety policies and procedures and all health and safety requirements.
Maintains and fosters an organized, clean and safe work environment.
Contributes to the development and application of process improvements.
Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the groups achievement of goals and to help foster a positive work environment.
Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.
Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
Complies with established departmental policies, procedures and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
The ability to supervise a nursing shift at a busy community hospital, an excellent knowledge of nursing practices and regulatory and legislative requirements, and very good problem solving, planning and organizing skills.
The ability to use computer based nurse scheduling systems, and to use standard business office applications software, such as MS Office.
Must be a graduate of a recognized school of Nursing
A Bachelors degree in Nursing is preferred.
5 years of clinical nursing experience and demonstrated skill in a team leader role.
Current Massachusetts Registered Nurse License is Required.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies, including age-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.